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HOTELS
ASKA LARA RESORT & SPA
JUST IN BEACH
BAYVIEW RESORT
GRAND PRESTIGE
HOTELS
ASKA LARA RESORT & SPA
JUST IN BEACH
BAYVIEW RESORT
GRAND PRESTIGE
1
OVERALL
How would you rate your stay at our Hotel?
Very Good
Good
Medium
Bad
How would you rate the value for the price paid?
Very Good
Good
Medium
Bad
If you return to this area for the same purpose as this trip, what is the likelihood that you would choose our Hotel?
Definitely would
Very likely
Somewhat likely
Definitely would not
How was your reservation made?
Contacted hotel directly
Travel agent
Please specify if, travel agent, name;
When you arrived, was your accommodation what you reserved?
Yes
No
If you answered “No” please indicate what was not in order:
YOUR STAY
Friendly fast check-in
Very Good
Good
Medium
Bad
Friendly fast check-out
Very Good
Good
Medium
Bad
Making you feel safe and secure
Very Good
Good
Medium
Bad
Overall cleanliness and maintenance of Hotel
Very Good
Good
Medium
Bad
Food & Beverage
Variety of food
Very Good
Good
Medium
Bad
Presentation of the Buffet
Very Good
Good
Medium
Bad
Food taste
Very Good
Good
Medium
Bad
Guest rooms
Clean and well maintained
Very Good
Good
Medium
Bad
Comfortable, allowing to relax
Very Good
Good
Medium
Bad
Sufficient lighting
Very Good
Good
Medium
Bad
Quiet, allowing you to sleep well
Very Good
Good
Medium
Bad
Air conditioning, Heating
Very Good
Good
Medium
Bad
Hot Water
Very Good
Good
Medium
Bad
Was everything in your room in working order?
Yes
No
If you answered “No” please indicate what was not in order:
Were the towels and bed sheets satisfactory?
Yes
No
If you answered “No” please indicate what was not in order:
SERVICE AREAS
Restaurant Service
Very Good
Good
Medium
Bad
Room service
Very Good
Good
Medium
Bad
Catered meetings
Very Good
Good
Medium
Bad
Bar(s)
Very Good
Good
Medium
Bad
Reception
Very Good
Good
Medium
Bad
Bellboys (porters)
Very Good
Good
Medium
Bad
Telephone
Very Good
Good
Medium
Bad
Sports & recreation facilities
Very Good
Good
Medium
Bad
Animation (night)
Very Good
Good
Medium
Bad
Animation (Day)
Very Good
Good
Medium
Bad
Children Animation (Mini Club)
Very Good
Good
Medium
Bad
Were you contend with all the service outlets?
Yes
No
If you answered “No” please indicate what was not in order:
If “No” please specify which one(s)
Restaurant
Turkish bath (Hamam)-Sauna
Lobby Bar
Watersports
Pool Snack Bar
Shops
Beach Bar
Other (pls. specify)
OUR EMPLOYEES
Smiling and greeting you each time they saw you
Very Good
Good
Medium
Bad
Taking personal responsibility to answer your questions and resolve your problems
Very Good
Good
Medium
Bad
Helping you without being asked, anticipating your needs
Very Good
Good
Medium
Bad
Showing that they wanted you to come back
Very Good
Good
Medium
Bad
WE WOULD ALSO LIKE TO KNOW ABOUT YOU
Was this your first stay at this hotel?
Yes
No
What was the primary purpose of your visit?
Business
Holiday
Conference
If it is your first stay; What made you choose our Hotel?
Rates
All inclusive concept
Presentation in Tour operator catalogue
Presentation in our web site
Word of friends
Holiday Check / Top Hotels
Other (pls. specify)
How many holiday purpose trips have you made in the past 12 months?
1
2
3
4
5
6
7
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